When purchasing your share you will be given three options - payment in full, quarterly and monthly.

Payment Plans – Monthly or Quarterly

• When you sign up, your first invoice will include a one-time admin fee and the weekly delivery fee for the sign-up period.

• After that, your monthly invoices will simply be for your farm share.

• You’ll receive your invoice through Local Line each month, about one week before payment is due.

• To keep things running smoothly, payments are made in advance of your weekly farm share

Please contact us ahead of time if you anticipate being late with a payment.

Email Money Transfer: info@taprootfarms.ca (Auto-deposit enabled; password if required: taproot)

RBC Bill Payment (RBC customers only): Add TapRoot Farms as a payee. You will receive an account number when you purchase your share.

Square: Credit Card available at checkout.

Cheque: TapRoot Farms, 1736 Church Street, Port Williams, NS B0P 1T0

Your weekly farm share arrives in a labeled box at your selected pickup location. Please check the label to ensure you take the correct share. If you’re unsure, ask staff for assistance.

No. Please do not rummage through or remove items from other members’ boxes

A Delivery List is provided at each location. Please check your name off when you collect your share.

Most pickup locations have a swap box available on a first-come, first-served basis.

You may swap items from your share only with the swap box. Please do not look through other members’ CSA boxes.

If your share is not collected within the posted pickup time, it will be donated, unless prior arrangements have been made with Katelyn.

You may:

• Arrange for someone else to pick up your share, or
• Choose to have your share donated

We are unable to hold shares, move deliveries to another week, or issue credits.

In the event of severe weather, we will decide on CSA deliveries as early as possible. Safety is our priority.

Updates will be shared via:

• Email
• Our Facebook page

If an item in your share is not up to standard:

1. Take a photo of the item
2. Email it to csa@taprootfarms.ca
3. Include your name, pickup location, and subject line “Bad Apple”

A replacement (or item of equal value) will be included with your next CSA delivery. Requests must be submitted within the same week.

Yes. Please bring your own reusable bag or box. TapRoot boxes should be left for return to the farm. You may take one home but must return it the following week.

Occasionally items may change due to harvest availability or packing errors. If something is missing, please email us right away. Missing items are typically included with your next delivery and labeled with your name.

Orders must be placed by Monday at 4:00 PM for delivery with your Wednesday CSA share

Yes — we welcome product suggestions and will continue expanding our offerings.

Weekly share contents are posted every Friday for the following week.

We are unable to accommodate special requests, dislikes, or food allergies. If you cannot use an item, consider leaving it at your pickup location or sharing it with a friend or neighbor

We share important updates through:

• Our weekly email newsletter
• Our farm blog
• Our Facebook page

csa@taprootfarms.ca – CSA questions, quality issues, feedback, and suggestions

info@taprootfarms.ca – Email money transfers

Please review the weekly CSA newsletter carefully. If you are not receiving it, let us know.

Yes. CSA members may purchase additional products through the CSA Add-Ons section of our website.

Please tell us which CSA account it applies to so we can credit your account correctly.

If possible, we ask that you first try to find someone to take over your share (friend, coworker, or family member). Please contact the farm as soon as possible if you need to stop your CSA for any reason.